Shipping policy
Standard Shipping
- Delivery Time: 5-8 business days
- Shipping Fee: Flat rate of $5.99
- Free Shipping: Orders over $50.00 qualify for free standard shipping
Express Shipping
- Delivery Time: 3-5 business days
- Shipping Fee: Flat rate of $19.99
- Note: Express shipping is not recommended for pre-order items.
Order Processing Time
- For in-stock items, please allow an additional 1-3 business days for warehouse processing before shipment.
- For pre-order items, please refer to the estimated shipping date provided on the product page.
Customs Duties
Golden Flora ships orders within the United States only. No customs duties apply to domestic shipments.
Sales & Use Tax
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What is Sales & Use Tax?
- Sales tax is applied to orders shipped to states where we are required to collect tax by law. The exact amount will be calculated at checkout based on your shipping address.
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How is Sales Tax Calculated?
- Sales tax is determined based on the total merchandise value after discounts and may include tax on shipping fees if applicable in your state.
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Is Sales Tax Refundable?
- If you return an item, the corresponding sales tax will be refunded to your original payment method.
Shipping Address Restrictions
- We do not ship to APO/FPO/DPO addresses.
- P.O. Boxes are supported only for standard shipping within the USA.
- Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S.
Failed Delivery Situations
Golden Flora is not responsible for delivery failures due to incorrect address details provided by customers. If you notice an error in your shipping address, please contact us immediately at [your customer service email] before your order is shipped.
Additional Information
- Unforeseen carrier delays may affect shipping times.
- Tracking details may take some time to update.
- Shipping fees are calculated based on the final order value after discounts.
Need Help?
If you haven’t received your package or have any concerns about your order, please reach out to us at contact@goldenflora.us within 30 days of your purchase. We’re here to help and ensure you have the best experience possible.